Shopcada POS: Reservation

Shopcada POS now supports in-store reservations. Staff can reserve items for customers from any outlet. Customers can later collect the item from the same outlet or a different one. The system tracks reservation status and handles expiry. Staff can manage approval, collection, or release directly from POS. Customers can view and manage their reservations online.

This Document Covers

Creating a Reservation in POS

Step 1

 

  • Go to POS product listing

  • Tap and hold the item to begin a reservation.

Step 2

 

  • Select the inventory quantity from the desired outlet

Step 3

 

  • Search for the customer by name or email.

 

  • Tap to select the correct customer profile.

Step 4

 

  • Add any remarks if needed.

Step 5

 

  • Confirm the reservation request.

Step 6

 

  • The outlet will be notified for new reservation.

  • Staff click to process the confirmation

Managing Reservations in POS

View Pending Requests

 

  • Under Reservations, view pending requests. Approve or reject them accordingly.

Complete or Release Reservation

 

  • Select to mark as collected when customer collected the items for checkout.

  • Select to mark as release when the reservation is expired.

Reservation Management in Admin Panel

Reservation Manager

 

  • Go to Dashboard > POS > Reservation > Manager

  • Track all reservation entries across outlets. Use filters to sort by customer, product, outlet, reservation status, or date.

Settings

Reservation Manager

 

  • Go to Dashboard > POS > Reservation > Settings

  • Configure rules including:

    • Minimum inventory required to allow reservation

    • Expiry period in days before auto-cancellation

    • Maximum number of reserved items allowed per customer

  • Use this section to define system behavior and reservation limits at a global level.

Set Up Email Notifications

  • Navigate to Dashboard > Settings > Emails > Email List.

  • Under POS Reservation, enable the following notifications:

    • Reservation Confirmed

    • Reservation Rejected

    • Reservation Expired Reservation

    • Cancelled by Customer

Customer View

Customers can view their reservation history from their online account. They can check item status, expiry date, and cancel if the reservation is still pending. .